Audience

isLucid is built for mid-sized and enterprise organizations across healthcare, financial services, telecommunications, retail, insurance, real estate, technology, and BPO sectors that handle high volumes of customer calls and want to automate phone operations while reducing costs and improving customer experience.

About isLucid

isLucid is an AI voice agent platform for call center automation, handling inbound and outbound phone calls without human agents. It automates customer support, appointment scheduling, order processing, lead qualification, and follow-ups with natural, human-like conversations.

The platform combines Voice AI and Smart Analytics to deliver real-time call insights, sentiment analysis, and performance monitoring. Each call improves future interactions, creating a scalable, self-learning system.

isLucid supports 100+ languages, deploys in as little as two weeks, reduces call handling costs by up to 70%, and provides 24/7 availability with zero wait times. It is used in BPO, healthcare, financial services, telecommunications, insurance, retail, and real estate.

For high-security environments, isLucid offers on-premise deployment via dedicated hardware with no cloud dependency.

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Pricing

Pricing Details:
Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.

Integrations

API:
Yes, isLucid offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Lucid Agreements
Founded: 2020
Lithuania
islucid.com

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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Support
Phone Support
24/7 Live Support
Online

isLucid Frequently Asked Questions

Q: What kinds of users and organization types does isLucid work with?
Q: What languages does isLucid support in their product?
Q: What kind of support options does isLucid offer?
Q: What other applications or services does isLucid integrate with?
Q: Does isLucid have an API?
Q: What type of training does isLucid provide?
Q: What pricing for support is available for isLucid?

isLucid Product Features

Meeting

Committee Meetings Not Supported
Voting Management Not Supported
Meeting Preparation Tools Not Supported
Internal Meetings Not Supported
Invitation Management Not Supported
Agenda Management Not Supported
Post-Meeting Tools Not Supported
Action Item Tracking Not Supported
Travel Management Not Supported
Meeting Room Booking Not Supported
Attendee Management Not Supported
Legislative Meetings Not Supported
Scheduling Not Supported
Board Meetings Not Supported
Minutes Management Not Supported
Materials Management Not Supported
Meeting Feedback Not Supported

Task Management

Reporting/Analytics Supported
Collaboration Not Supported
Create Subtasks Not Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Not Supported
Percent-Complete Tracking Not Supported
Progress Tracking Not Supported
Recurring Tasks Not Supported
Spreadsheet View Not Supported
Task Board View Not Supported
Task Planning Not Supported
Task Scheduling Not Supported
Task Tracking Not Supported
Time Tracking Not Supported
To-Do List View Not Supported

Team Communication

Activity / News Feed Supported
Audio Calls Not Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Discussion Threads Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Push Notifications Not Supported
Search Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Not Supported

Transcription

AI / Machine Learning Supported
Audio/Video File Upload Supported
Automatic Transcription Supported
Collaboration Tools Supported
For Manual Transcription Supported
Multi-Language Support Supported
Natural Language Processing (NLP) Supported
Speech Recognition Supported
Text Editor Supported
Annotations Not Supported
File Sharing Not Supported
Full Text Search Not Supported
Playback Controls Not Supported
Subtitles Not Supported
Timecoding Not Supported

isLucid Additional Categories

isLucid Verified User Reviews

Write a Review
  • An isLucid User
    Marketing Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "isLucid helped me with organizing my meeting information. "

    Posted 2022-12-21

    Pros: I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.

    Cons: It could be implemented with more online meeting platforms.

    Overall: isLucid helped me to manage my online meeting by giving an opportunity to have everything in one place and highlight everything that can be important for me.

    Read More...
  • An isLucid User
    Recruiter
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great tool for online meetings"

    Edited 2022-12-22

    Pros: Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.

    Cons: Currently, I don't face any, everything works great.

    Overall: Increases productivity and efficiency of online meetings, saves time, provides important and accurate information immediately after the conference.

    Read More...
  • Domas B.
    Lead Research Specialist
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helpful in improving online business meetings"

    Posted 2022-11-16

    Pros: It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

    Cons: Didn’t find anything significantly negative about the software.

    Overall: I used isLucid for my business meetings. It increased my productivity because I did not have to manually take notes, do tasks or put information into CRM anymore.

    Read More...
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