Audience

Organizations and marketers in need of omnichannel contact center solutions to manage unified customer interactions

About iHelpBD

iHelpBD is the major platform for constructing and publishing interactive decision Product. iHelBD is a private software program firm committed to provide market leading software program solutions. We specialize in VOIP software program and develop the usage of the ultra-modern standards and technologies. If you are searching for a VOIP phone system for your small business, iHelpBD is what you need. Unlike other VOIP solutions, iHelpBD works both as your internal PBX system and contact center for inbound and outbound calls. Importantly, when customers call you from a phone recorded in CRM, they will be identified, linked to assigned manager and their telephone call will be logged and recorded, if necessary. iHelpBD creates outstanding value by way of blending innovative software program solutions and methods with close customer relationships. We grant commercial enterprise solutions to all corners of the world, from individuals to large business enterprise organizations.

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Integrations

API:
Yes, iHelpBD offers API access
No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

iHelpBD
Founded: 2013
Bangladesh
ihelpbd.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online

iHelpBD Frequently Asked Questions

Q: What kinds of users and organization types does iHelpBD work with?
Q: What languages does iHelpBD support in their product?
Q: What kind of support options does iHelpBD offer?
Q: Does iHelpBD have an API?
Q: What type of training does iHelpBD provide?

iHelpBD Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

iHelpBD Verified User Reviews

Write a Review
  • Munshi G.
    Senior executive
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The omnichannel solution of Bangladesh."

    Posted 2024-01-18

    Pros: I believe this solution is user-friendly for both customer care executives and managers, also the built-in CRM provides accurate reports for business owners.

    Cons: I don't have anything urgent to say, but I believe that the design could benefit from being more appealing.

    Overall: Are you looking for a tool to simplify your contact center operations? This solution is both easy to implement and use.

    Read More...
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