Audience
Companies in need of a front-line customer contact management platform to optimize their costumer support and management operations
About eContact
eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Utilize tightly integrated IVR, email, and SMS text message capabilities to work in concert to deliver the right contact, over the right channel, to the right customer, at the right time. Dynamically ratchet up the volume of automated customer contacts to deliver within the highest probability contact windows to further maximize customer contact and action rates. Align outbound customer contact volumes to the level of customer support resources on hand, based on historical transfer rates and underlying service conditions. Incorporate individual channel preferences, customer status, and other customer variables to personalize the timing, message content, and frequency of customer contact attempts.
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Integrations
No integrations listed.
Company Information
SkyCreek
Founded: 2003
United States
www.skycreek.com/products/econtact/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
eContact Product Features
Contact Management
Appointment Management
Supported
Contact Database
Supported
Contact History
Supported
Contact Import/Export
Supported
Email Marketing
Supported
Interaction Tracking
Supported
Sales Pipeline Management
Supported
Segmentation
Supported
Activity Management
Not Supported
Customer Pipeline
Not Supported
Group Management
Not Supported
Lead Management
Not Supported
Prospecting Tools
Not Supported
Search / Filter
Not Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
