Audience
Businesses and companies searching for the simplest customer support desk solution
About devContact
Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword searches to find solutions to their problems. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere. How about a chat-like communication of your support team with your customer? A real-time conversation with your users from within the app. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. All your issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. A happy customer of your mobile app/game is one positive review on stores you don’t want to miss.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
devContact
www.devcontact.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Support
24/7 Live Support
Online
devContact Frequently Asked Questions
devContact Product Features
Customer Service
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Surveys & Feedback
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
Ticket Management
Not Supported
