Audience

Companies that want more personal and productive phone support in their call centers

About Zendesk Talk

Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.

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Pricing

Starting Price:
$19 per agent per month

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/talk/

Videos and Screen Captures

Play Video Zendesk Talk Screenshot 1 Zendesk Talk Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Online

Zendesk Talk Frequently Asked Questions

Q: What kinds of users and organization types does Zendesk Talk work with?
Q: What languages does Zendesk Talk support in their product?
Q: What kind of support options does Zendesk Talk offer?
Q: What other applications or services does Zendesk Talk integrate with?
Q: What type of training does Zendesk Talk provide?
Q: How much does Zendesk Talk cost?

Zendesk Talk Product Features

Call Center

Call Recording Supported
Call Scripting Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Blended Call Center Not Supported
Call Logging Not Supported
Campaign Management Not Supported
Database Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported

Zendesk Talk Additional Categories

Zendesk Talk Verified User Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful way to solve a problem"

    Posted 2020-07-13

    Pros: Zendesk Talk makes conversation effective and easily. It's a cloud based call center software. Provides customer history, call recording, automatic ticket creation etc. No additional software or coding required. Responsive customer support. It helps a lot in growing business with delivery of excellent customer experience.

    Cons: Good software ready to use. No further assistance required. No cons.

    Overall: To get started we just need an internet connection. It takes few minutes to install and no additional technician is required. Mainly it has support suite and sales suite. Free trial package is available. Easy to use. Good user interface. Trustworthy software.

    Read More...
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