Audience

Companies that want to measure and improve the entire customer experience

About Zendesk Explore

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.

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Pricing

Starting Price:
$9 per agent per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/explore/

Videos and Screen Captures

Play Video Zendesk Explore Screenshot 1 Zendesk Explore Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Zendesk Explore Frequently Asked Questions

Q: What kinds of users and organization types does Zendesk Explore work with?
Q: What languages does Zendesk Explore support in their product?
Q: What kind of support options does Zendesk Explore offer?
Q: What other applications or services does Zendesk Explore integrate with?
Q: What type of training does Zendesk Explore provide?
Q: Does Zendesk Explore offer a free trial?
Q: How much does Zendesk Explore cost?

Zendesk Explore Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Marketing Analytics

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Not Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Not Supported

Predictive Analytics

For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Data Blending Not Supported
Demand Forecasting Not Supported
Sentiment Analysis Not Supported
Data Mining Not Supported
AI / Machine Learning Not Supported
Benchmarking Not Supported

Reporting

Drag & Drop Not Supported
Sales Reports Not Supported
Data Source Connectors Not Supported
OLAP Not Supported
Drill Down Not Supported
Marketing Reports Not Supported
Financial Reports Not Supported
Scheduled / Automated Reports Not Supported
Report Export Not Supported
Forecasting Not Supported
Customizable Dashboard Not Supported
Email Reports Not Supported

Web Analytics

Conversion Tracking Not Supported
Referral Source Tracking Not Supported
Multiple Site Management Not Supported
User Interaction Tracking Not Supported
Campaign Management Not Supported
Keyword Tracking Not Supported
Time on Site Tracking Not Supported
Pageview Tracking Not Supported
Site Search Tracking Not Supported
Goal Tracking Not Supported
Form Analytics Not Supported

Zendesk Explore Verified User Reviews

Write a Review
  • A Zendesk Explore User
    Senior Technical Support
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Perfect Customer analytics tool"

    Posted 2020-08-19

    Pros: #1- Helps you understand the client's better.
    #2- Provides powerful customer analytics to analyze
    #3- Helps to build and improve structure based on customer needs.
    #4- Auto customer activity capture.

    Cons: #1- We had an overall positive experience. No cons.

    Overall: It's an amazing analytics platform for business. It allows analyzing the business and customer analytics to build, improve and understand clients better. Overall we had a positive experience with Zendesk Explore.

    Read More...
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful and Flexible software to 'Satisfy Customers'"

    Posted 2020-07-11

    Pros: Zendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics.
    Easy to use and simple to learn.

    Cons: With an amazing update one issue was updated. Good software. No cons is there.

    Overall: Free trial package is there. Inexpensive software. Dashboard view is amazing, our team loved that. Good user interface. Powerful and Flexible platform. Its design helps us to analyze business information. Perfect software to satisfy customers.

    Read More...
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