Audience
Businesses that use phone calls for sales or customer service
About Yactraq
Yactraq is the industry value leader in speech analytics software. Our customers typically realize benefits across two broad functional areas.
Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability.
Contact Center Quality Management teams typically use speech analytics / audio mining as a way of leveraging AI / Machine Learning to evaluate the performance of their call agents.
Yactraq offers customized free trials based on a clients own data so they can experience the value of our software before deciding to buy.
Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Yactraq
Founded: 2010
Canada
Yactraq.com
Videos and Screen Captures
Visual Phrase Report
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Yactraq Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
IVR
Call Logging
Supported
Call Recording
Supported
Text to Speech
Supported
Voice Mail
Supported
Call Center
Not Supported
Call Routing
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Voice Customization
Not Supported
Speech Recognition
Audio Capture
Supported
Automatic Transcription
Supported
Call Analysis
Supported
Continuous Speech
Supported
Multi-Languages
Supported
Specialty Vocabularies
Supported
Speech-to-Text Analysis
Supported
Automatic Form Fill
Not Supported
Concatenated Speech
Not Supported
Customizable Macros
Not Supported
Variable Frequency
Not Supported
Voice Recognition
Not Supported
