Audience

Retailers, e-commerce brands and contact centers whose agents sell products over the phone

About Wink AI

Wink AI is a real-time sales assistant for teams that sell over the phone. It transcribes both sides of live calls in 30 languages tuned for phone audio and regional accents, then displays product suggestions based on the conversation, past orders, and a live catalog. Suggestions reflect stock, size, and price, include a brief explanation agents can share, and stay hidden when nothing fits. Agents can type requests during calls to find products without putting customers on hold. After each call, Wink creates a summary and scores it against the team's quality rubric. It pauses when the phone system pauses recording, redacts card numbers from transcripts, and supports agent single sign-on. Wink runs in a browser alongside the dialer, integrates with Five9, and has a Windows companion app that captures audio from other softphones. Retailers ShopLC and TJC use Wink with their personal shoppers.

Integrations

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Company Information

Ambi Labs
Founded: 2025
United States
trywink.io

Videos and Screen Captures

Interface cards labeled Upsell showing two necklace products with prices, warranties, stock counts, sales pitches, and Mark Sold buttons.

Interface cards labeled Upsell showing two necklace products with prices, warranties, stock counts, sales pitches, and Mark Sold buttons.

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Support
Online

Wink AI Frequently Asked Questions

Q: What kinds of users and organization types does Wink AI work with?
Q: What languages does Wink AI support in their product?
Q: What type of training does Wink AI provide?

Wink AI Product Features