Audience

eCommerce companies

About WeSupply Labs

WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users.

Features Summary:

✓Proactive Notifications of delivery status
✓Package Tracking
✓Returns & RMA
✓Store Locator with complete SEO schema and Social Integration
✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS
✓Delivery Estimate Algorithm based on historical processing & delivery
✓Customer Satisfaction Score survey and Net Promoter Score
✓Analytics & Statistics for data-driven decisions
✓Branded Tracking Page for a premium self-service tracking experience

Integrations:

🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup
🔗Shopify - Full integration from Order Tracking and Returns
🔗BigCommerce - Full integration from Order Tracking via Zapier App
🔗Netsuite - Full integration via Celigo

Other Popular Alternatives & Related Software
OnTime 360
OnTime 360
(2 Ratings)
OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks Desktop/Enterprise, QuickBooks Online, FreshBooks, and XERO. OnTime offers you more features at a lower price, such as online order entry, easy billing, route optimization, proof of delivery, multi-stop routing tools, automatic notifications, and flexible customer pricing with automatic quotes. Get started with a 14-day free trial, no credit card needed! Or if you’d like a personalized tour through OnTime, book a live demonstration to see the software in action.
Learn more
WISMOlabs
WISMOlabs
(2 Ratings)
WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce retailers. Instead of converting each carrier event directly into a notification, WISMOlabs evaluates the complete delivery situation - including shipment, order, carrier, timing, customer, and business-rule context - to decide whether action is needed and what should happen. It then adapts the resulting email, SMS, branded tracking page, webhook, or connected workflow to the situation. Teams gain real-time shipment visibility, delivery exception management, analytics, and customizable post-purchase experiences. Returns management and delivery-aware review orchestration support a complete customer journey. WISMOlabs customers typically reduce "Where is my order?" inquiries by 70-90%. The platform is designed for ecommerce brands shipping approximately 500-20,000+ orders per month and supports Shopify, BigCommerce, WooCommerce, Magento, API, and custom integrations.
Learn more
Commerce Layer
Commerce Layer
Commerce Layer is a composable ecommerce platform with native multi-market capability. Our services power enterprise-grade ecommerce to any frontend - websites, mobile apps, IoT devices, voice-activated assistants, or any JAMstack architecture. Our developer-first approach underlines the wide range of developer tools - from our high-performance APIs to our micro frontend applications that operate from the client-side - making things easier for developers building composable commerce stores. Build unique, blazing fast ecommerce websites without worrying about servers and security. Use Jekyll, Next.js, Hugo, Gatsby, Nuxt.js or any of the 200+ available SSGs to build a static website. Give your content editors a best of breed headless CMS like Contentful, DatoCMS, Prismic, GraphCMS, Forestry, or any of the 100+ options that you can choose from. Seamlessy integrate prices, inventory, checkout, and customer accounts through the API.
Learn more
Cahoot
Cahoot
(62 Ratings)
Cahoot is the next-generation eCommerce order fulfillment network powered by our patented and easy-to-use shipping software. With 100+ eCommerce fulfillment centers throughout the United States, we offer nationwide 1-day and 2-day delivery to over 90% of the US population. Cahoot provides reliable and affordable US fulfillment services for ALL sales channels, including leading marketplaces such as Amazon, eBay, and Walmart and leading eCommerce platforms and shopping carts, including Shopify, BigCommerce, and Magento. Cahoot is the world's first peer-to-peer eCommerce fulfillment network that provides ultrafast order fulfillment at 30% lower cost than traditional 3PLS.
Learn more

Pricing

Starting Price:
$0.03/shipment
Pricing Details:
Find a plan that’s right for your business!
Not sure about which plan to go for? Talk to our sales expert today: https://wesupplylabs.com/pricing/
Free Trial:
Free Trial available.

Integrations

API:
Yes, WeSupply Labs offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

WeSupply Labs
Founded: 2008
United States
bit.ly/2YUJ06y

Videos and Screen Captures

Play Video WeSupply Labs Screenshot 1 WeSupply Labs Screenshot 2 WeSupply Labs Screenshot 3 WeSupply Labs Screenshot 4 WeSupply Labs Screenshot 5 WeSupply Labs Screenshot 6
Other Useful Business Software
Ship Agents Faster Icon
Ship Agents Faster

Transform your applications and workflows into powerful agentic systems at global scale.

Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Start Free

Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Support
Phone Support
Online

WeSupply Labs Frequently Asked Questions

Q: What kinds of users and organization types does WeSupply Labs work with?
Q: What languages does WeSupply Labs support in their product?
Q: What kind of support options does WeSupply Labs offer?
Q: What other applications or services does WeSupply Labs integrate with?
Q: Does WeSupply Labs have an API?
Q: What type of training does WeSupply Labs provide?
Q: Does WeSupply Labs offer a free trial?
Q: How much does WeSupply Labs cost?
Q: What pricing for support is available for WeSupply Labs?
Q: What pricing for training is available for WeSupply Labs?

WeSupply Labs Product Features

Delivery Management

Customer Portal Supported
Order Tracking Supported
Dispatch Management Not Supported
Driver ETA Not Supported
Driver Management Not Supported
For Courier Services Not Supported
For Freight Not Supported
For Restaurants Not Supported
Routing Not Supported
Scheduling Not Supported
Signature Capture Not Supported
Surveys & Feedback Not Supported

Order Fulfillment

Global Shipping Supported
Inventory Management Supported
Multi-Channel Support Supported
Order Management Supported
Production Logistics Supported
Returns Management Supported
Supply Chain Management Supported
eCommerce Integration Supported
Choose Shipping Service Not Supported
Recycling Not Supported

Order Management

Back Order Management Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported
Catalog Management Not Supported
Inventory Management Not Supported
Order Entry Not Supported

Returns Management

Branded Experience Supported
Custom Return Policy Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported
3PL / ERP Integration Not Supported
Automated Exchanges Not Supported
Inventory Management Not Supported

Shipment Tracking

Alerts/Notifications Supported
Delivery Estimate Supported
For eCommerce Supported
Status Tracking Supported
Website Integration Supported
For Freight Not Supported

Shipping

Ground Shipping Supported
Parcel Shipping Supported
Quotes / Estimates Supported
Shipment Tracking Supported
Air Shipping Not Supported
Bills of Lading Not Supported
Container Shipping Not Supported
Freight Shipping Not Supported
Import / Export Not Supported
Ocean Shipping Not Supported
Warehouse Management Not Supported

Shopping Cart

Product Configurator Supported
Product Ratings / Reviews Supported
Refund Management Supported
Returns Management Supported
Shipping Management Supported
Abandoned Cart Saver Not Supported
Catalog Management Not Supported
Credit Card Processing Not Supported
Discount / Coupon Management Not Supported
Inventory Control Not Supported
Tax Management Not Supported

WeSupply Labs Additional Categories

WeSupply Labs Verified User Reviews

Write a Review
  • Dan W.
    Store owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "WeSupply order tracking"

    Posted 2021-05-17

    Pros: I like that my customers always stay informed about where their order is automatically. Usually you have to send customers to the courier page with links and other stuff but now there are automatic emails that go out with tracking details from the courier so my customers escape all the hassle.

    Cons: The estimates feature is a bit finicky sometimes, especially if you have a custom theme because it can conflict. Not a big deal cause i had my developer fix it but it would be useful if it were a bit more universal. Thank god for developers. Setting up a return flow for the first time can be a but difficult but its easy once you get the hang of it.

    Overall: Great experience especially during busy shopping periods. I sell lamps and and other lighting equipment and sometimes I have to send out multiple packages so without software like this it can get really confusing for my customers.

    Read More...
  • Previous
  • You're on page 1
  • Next
Page Already Claimed. Claim Again?