Audience
Companies that need an IT helpdesk task management, ticketing and knowledgebase.
About Vertask
Vertask is an all-in-one SaaS platform for support and project teams — helpdesk ticketing, task management, and collaboration in a single tool without the enterprise bloat. Incoming email is automatically converted into trackable tickets with unique tracking IDs, inline images, and reply routing, so nothing slips through the cracks and every conversation stays tied to its task.
Work is organized on flexible kanban boards with drag-and-drop columns and a fast or as a list, with a mobile-friendly interface you can install as a progressive web app. A built-in AI assistant helps teams triage, draft responses, and resolve work faster, while powerful full-text search spans tickets, contracts, locations, and your knowledge base so answers are always a search away.
From support desks to client projects to internal task tracking, Vertask brings your tickets, tasks, and team knowledge together in one place — with a free trial to get started.
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The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more.
Our reviews SAY IT ALL ..🎤.
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Pricing
Starting Price:
$6 per user per month
Pricing Details:
Free ticketing system tier,
Full helpdesk solution starts at $6/agent
Full helpdesk solution starts at $6/agent
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Vertask
Founded: 2020
United States
vertask.com
Videos and Screen Captures
Ticket
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
Vertask Frequently Asked Questions
Vertask Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Multi-Channel Communication
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Knowledge Management
Artificial Intelligence (AI)
Supported
Collaboration
Supported
Content Management
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Cataloging / Categorization
Not Supported
Decision Tree
Not Supported
Discussion Boards
Not Supported
Project Tracking
Kanban Board
Supported
Percent-Complete Tracking
Supported
Status Tracking
Supported
Collaboration Tools
Not Supported
Cost-to-Completion Tracking
Not Supported
Gantt Charts
Not Supported
Milestone Tracking
Not Supported
Prioritization
Not Supported
Time & Expense Tracking
Not Supported
