Audience
Contact centers and call centers that need an effective workforce optimization solution
About Verint Workforce Engagement
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams.
Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can:
Balance employee schedule flexibility with optimal staffing levels
Measure and improve the quality and compliance of interactions
Gather rich insights about conversations across all engagement channels
Provide AI-powered assistance in real-time for optimal outcomes
Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Verint
Founded: 1994
United States
www.verint.com/workforce-engagement/
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Product Details
Platforms Supported
Cloud
Training
Live Online
In Person
Support
Phone Support
Verint Workforce Engagement Frequently Asked Questions
Verint Workforce Engagement Product Features
Call Center
Call Logging
Supported
Call Recording
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
