Audience

Companies of all sizes

About Verint Social

When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.

Integrations

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Verint
Founded: 1994
United States
verint.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Verint Social Frequently Asked Questions

Q: What kinds of users and organization types does Verint Social work with?
Q: What languages does Verint Social support in their product?
Q: What kind of support options does Verint Social offer?
Q: What other applications or services does Verint Social integrate with?
Q: What type of training does Verint Social provide?

Verint Social Product Features

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Social Media Management

Brand Tracking Not Supported
Multi-Account Management Not Supported
Multi-User Collaboration Not Supported
Automated Publishing Not Supported
Customer Engagement Not Supported
Social Media Monitoring Not Supported
Content Management Not Supported
Reporting/Analytics Not Supported
Post Scheduling Not Supported

Social Media Monitoring

Audience Segmentation Not Supported
Competitive Analysis Not Supported
Configurable Alerts Not Supported
Customer Engagement Not Supported
Dashboard Not Supported
Impact Scoring Not Supported
Influencer Tracking Not Supported
Reputation Management Not Supported
Sentiment Analysis Not Supported
Trend Tracking Not Supported

Verint Social Additional Categories