Audience
Contact centers
About Vantage Point
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.
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Company Information
Pipkins
Founded: 1983
United States
www.pipkins.com
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
In Person
Videos
Support
Phone Support
Vantage Point Frequently Asked Questions
Vantage Point Product Features
Employee Scheduling
Automated Scheduling
Supported
Group Scheduling
Supported
Reporting/Analytics
Supported
Schedule Distribution
Supported
Scheduling
Supported
Shift Scheduling
Supported
Shift Swapping
Supported
Time Clock
Supported
Time Tracking
Supported
Vacation / Leave Tracking
Supported
Appointment Management
Not Supported
Calendar Management
Not Supported
Employee Database
Not Supported
Messaging
Not Supported
Mobile Access
Not Supported
Payroll Management
Not Supported
Resource Management
Not Supported
Workforce Management
Budgeting & Forecasting
Supported
Employee Lifecycle Management
Supported
Performance Appraisal
Supported
Recruiting Management
Supported
Scheduling
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Supported
Contractor Management
Not Supported
Labor Projection
Not Supported
Workforce Optimization (WFO)
Performance Management
Supported
Real-time Guidance
Supported
Reporting
Supported
Workforce Management
Supported
Interaction Analytics
Not Supported
Liability Recording
Not Supported
Quality Management
Not Supported
Speech Analytics
Not Supported
Surveying
Not Supported
eLearning
Not Supported
