Audience
Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers
About Topbox
Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback.
With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements.
Unlock the insights within your customer interactions, with Topbox.
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Pricing
Pricing Details:
Consumption-based model, based on the number of customer interactions that are processed annually
Integrations
Company Information
Topbox, Inc.
United States
topbox.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Topbox Frequently Asked Questions
Topbox Product Features
Customer Experience
Analytics
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Knowledge Management
Not Supported
