Audience
Companies in need of a powerful Call Center solution
About Support.com
Technology can make life so much better when it works. But it doesn’t always. That’s why we’re available at a moment’s notice. From PCs and Macs, to iOS and Android, to connected devices like home automation systems, home theaters, wearables, gaming systems, and even drones — we get you set up and keep things running. Go ahead. Enjoy your gadgets.
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Support.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
24/7 Live Support
Online
Support.com Product Features
Call Center
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Customer Service
Live Chat
Supported
Performance Metrics
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
ITSM
Asset Tracking
Supported
Contract/License Management
Supported
Dashboard
Supported
Project Management
Supported
Release & Deployment Management
Supported
Availability Management
Not Supported
Change Management
Not Supported
Configuration Management
Not Supported
Incident Management
Not Supported
Problem Management
Not Supported
Self Service Portal
Not Supported
Remote Support
Live Chat
Supported
Real-time Chat
Supported
Screen Sharing
Supported
Surveys & Feedback
Supported
Diagnostic Tools
Not Supported
File Transfer
Not Supported
Remote Control
Not Supported
Session Recording
Not Supported
Session Transfer
Not Supported
