Audience

Companies interested in a powerful helpdesk solution with CRM and VoIP capabilities

About Sugester

Sugester is a powerful and efficient helpdesk for your business. Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel. A good helpdesk has to monitor customer communications across all channels. With Sugester no customer question will fall through the cracks again: everything is collected and presented to your team on a single, clean page.

Pricing

Starting Price:
$9 per user per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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features 0.0 / 5
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Company Information

Sugester
Founded: 2015
Poland
sugester.com

Videos and Screen Captures

Sugester Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Sugester Frequently Asked Questions

Q: What kinds of users and organization types does Sugester work with?
Q: What languages does Sugester support in their product?
Q: What kind of support options does Sugester offer?
Q: What type of training does Sugester provide?
Q: Does Sugester offer a free trial?
Q: How much does Sugester cost?

Sugester Product Features

Business VoIP

Call Parking Supported
Call Recording Supported
Contact Management Supported
IVR / Voice Recognition Supported
SIP Trunking Supported
Encryption Not Supported
Ring Groups Not Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported

CRM

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Marketing Automation Integration Supported
Mobile Access Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Lead Scoring Not Supported
Quotes / Proposals Not Supported
Territory Management Not Supported

Email Marketing

Auto-Responders Supported
Customer Surveys Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Template Management Supported
WYSIWYG Email Editor Supported
A/B Testing Not Supported
Artificial Intelligence Not Supported
CAN SPAM Compliance Not Supported
Subscriber Management Not Supported

Forms Automation

Drag & Drop Supported
Full Text Search Supported
Text Editing Supported
Approval Process Control Not Supported
Archiving & Retention Not Supported
Collaboration Not Supported
Document Indexing Not Supported
Remote Document Access Not Supported
Rules-Based Workflow Not Supported
Version Control Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Knowledge Management

Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Artificial Intelligence (AI) Not Supported

Live Chat

Canned Responses Supported
Geo Targeting Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Website Visitor Tracking Supported
Customizable Branding Not Supported
Offline Form Not Supported
Transfers / Routing Not Supported