Audience

Businesses and companies seeking a solution to automate and improve their customer communication in all channels

About Spitch

Our products and solutions operate in omnichannel mode (voice and text, including chat, videoconferencing and social networks) and automate both customer support and employee support services. Improve customer experience. Make sure customer voices are heard with no waiting time in line and navigating complex menus. Analyze 100% of conversations to extract valuable evidence for sales optimization. Digitalization and automation of routine processes through voice and text self-services bring measurable cost reductions from the start. Our differentiators are fast solutions delivery, out-of-the-box products, and advanced toolsets, which allow quick tuning and further development either by Spitch or customers/partners themselves. Omnichannel virtual assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to fully automatic end-to-end processing of standard customer requests in natural language.

Integrations

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
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Company Information

Spitch
United States
spitch.ai/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Spitch Frequently Asked Questions

Q: What kinds of users and organization types does Spitch work with?
Q: What languages does Spitch support in their product?
Q: What kind of support options does Spitch offer?
Q: What type of training does Spitch provide?

Spitch Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Speech Analytics

Automatic Transcription Not Supported
Call Center Management Not Supported
Call Recording Not Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Not Supported
Surveys & Feedback Not Supported