Audience
Startups, SaaS companies, web hosting providers, e-commerce businesses, agencies, and small to mid-sized businesses looking for AI-powered customer support, live chat, ticket management, and team collaboration.
About Sellio
Sellio is a cloud-based customer support platform for small teams managing conversations across websites and messaging channels. It combines an embeddable live-chat widget with a shared inbox for website chat, email, WhatsApp, Instagram, Facebook Messenger, Telegram, and SMS through Twilio; teams can also handle conversations from Slack and Discord. Staff can assign conversations, add internal notes, view customer histories, and coordinate replies. AI agents answer website-chat questions using a business's own content and can hand conversations to a person; AI replies are limited to website chat, while other channels are handled by people. Sellio also includes ticket management, routing rules, workflow automation, saved replies, customer profiles, feedback tools, and support analytics. It is designed for SaaS businesses, online shops, and other small teams that support customers. A free plan is available, while paid plans add seats, channels, automation, and AI allowances.
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Sellio Verified User Reviews
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"Reliable AI customer support platform for growing teams" Posted 2026-10-22
Pros: Sellio makes it easy to manage customer conversations in one place with a clean inbox, live chat widget, AI replies, and helpful workflow tools. It is simple to set up, easy to understand, and saves time for small teams that want faster support without adding too much complexity.
Cons: Some advanced features may still need a bit more polish, and new users might need a little time to explore everything properly. I would also like to see more integrations and more customization options as the product continues to grow.
Overall: Overall, I had a very good experience with Sellio. It offers a strong mix of shared inbox, live chat, and AI support features in one platform. The interface is clean, the setup is straightforward, and it feels like a practical solution for businesses that want to improve customer support and response times.
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