Audience

Companies that need a customer experience management platform

About Q-Flow

Q-nomy's vision is to make the most of every customer visit: more sales, greater customer satisfaction, and better experience. We believe the way to achieve this vision is by delivering true end-to-end Customer Experience Optimization. Customer Experience Optimization is a solution that tailors the individual customer's journey across digital and physical service channels; it’s a solution tailored to meet the customer's personal background, expectations and needs. Customer Experience Optimization enables the business to simultaneously leverage the customer journey for deepening customer engagement and offering more products and services, while delivering personalized interaction across all channels. We're realizing this vision with ever increasing perfection by continuous development and evolution of our flagship product, Q-Flow.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Q-Nomy
Founded: 2002
United States
www.qnomy.com/q-flow-solution

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Q-Flow Frequently Asked Questions

Q: What kinds of users and organization types does Q-Flow work with?
Q: What languages does Q-Flow support in their product?
Q: What kind of support options does Q-Flow offer?
Q: What type of training does Q-Flow provide?

Q-Flow Product Features

Appointment Scheduling

Multi-Location Not Supported
Automated Scheduling Not Supported
Group Scheduling Not Supported
Recurring Appointments Not Supported
Appointment Reminders Not Supported
Online Payments Not Supported
Room Booking Management Not Supported
Mobile Access Not Supported
Online Booking Not Supported
Calendar Sync Not Supported
Client Database Not Supported

Business Process Management

Business Rules Management Not Supported
Collaboration Not Supported
Process Modeling & Design Not Supported
Process Change Tracking Not Supported
Process Mapping Not Supported
Alerts / Notifications Not Supported
Business Process Automation Not Supported
Visual Workflow Management Not Supported
Access Controls / Permissions Not Supported

Patient Scheduling

Notifications/Alerts Not Supported
Approval Process Control Not Supported
HIPAA Compliant Not Supported
Mobile Access Not Supported
Online Scheduling Not Supported
Patient Communications Not Supported
Patient Intake Not Supported
Patient Portal Not Supported
Patient Records Management Not Supported
Payment Processing Not Supported
Reminders Not Supported
Analytics/Reporting Not Supported
SMS Messaging Not Supported

Queue Management

Virtual Queue Not Supported
Appointment Scheduling Not Supported
Communication Tools Not Supported
SMS Marketing Not Supported
Customer Surveys Not Supported
Dashboard Not Supported
Calendar Not Supported
For Retail Not Supported
For Healthcare Not Supported
Supports Multiple Counters Not Supported
For Banks Not Supported
Contactless Not Supported
For Restaurants Not Supported
For Government Not Supported