Audience

Enterprise organizations

About Pypestream

Make your call center obsolete. Turn your enterprise into a conversational powerhouse with all-in-one cloud messaging. Always-on customer care. Provide your customers with a 24/7 immersive gateway to your business. Secure Transactional Messaging: Deliver rich, dynamic experiences with strict data privacy and get users to resolution. Full-Stack Platform: Leverage automation, conversational analytics, agent escalations, and self-service. AI Deployment Mastery: “Conversationalize” your brand and raise customer satisfaction with elite UX. No more AI pilots to nowhere, no more science projects. Pypestream customers achieve incredible ROI. It’s innovation with a proven business impact. Short-staffed due to coronavirus? It's time to put Pypestream's COVID-19 customer care starter packs to work.

Integrations

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Company Information

Pypestream
Founded: 2015
United States
www.pypestream.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Pypestream Frequently Asked Questions

Q: What kinds of users and organization types does Pypestream work with?
Q: What languages does Pypestream support in their product?
Q: What kind of support options does Pypestream offer?
Q: What other applications or services does Pypestream integrate with?
Q: What type of training does Pypestream provide?

Pypestream Product Features

Artificial Intelligence

Chatbot Supported
For Healthcare Supported
For Sales Supported
For eCommerce Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Cloud Communication Platform

Chat / Messaging Supported
File Sharing Supported
Audio / Video Conferencing Not Supported
Call Center Not Supported
Call Recording Not Supported
Call Routing Not Supported
Fax Management Not Supported
IVR / Voice Recognition Not Supported

Conversational AI

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Conversational Marketing

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Human Handover Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Email Automation Not Supported
Group Messaging Not Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Video Chat Not Supported

Customer Engagement

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Customer Experience

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction

360 Degree Feedback Supported
Analytics Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported
Call Reporting Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Call Center Management Not Supported
Email Management Not Supported
Workflow Management Not Supported

Patient Engagement

Appointment Scheduling Supported
Care Planning Supported
Collaboration Supported
Messaging Supported
Mobile Access Supported
Patient Education Supported
Personal Health Record Supported
Progress Tracking Supported
Self Management Supported
Patient Portal Not Supported