Audience
Companies looking to create better customer experience with a customer data platform
About PwC Customer Link
Customer Link, a PwC Product, is a customer data platform that unifies your data and decades of PwC’s third party data to build a 360° view of your customers. Create better, more personalized experiences with unmatched customer data you can’t get from just any customer data platform. Activate consistent and personalized engagement across all channels and devices that meet the needs of your customers. See a holistic and dynamic customer profile that adapts to demand changes and shows you how and when to act with call-to-action triggers. Build an integrated view of individuals, households, and key segments of consumers with PwC’s AI and machine learning models. Gain transparency into your spend, channel, and customer engagement performance. See where money is potentially being wasted and discover new areas of opportunity with higher reward.
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Key Features:
Customer Data Platform
• Consolidate customer data from multiple sources (web, mobile apps, CRM, social media, POS, customer feedback)
• Create a unified customer profile with behavioral insights, purchase history, and preferences
Personalized Segmentation for Targeted Campaigns
• Leverage AI-powered segmentation to classify customers based on demographics, purchase behavior, engagement history, and location
• Automate customer journeys with behavior-based triggers
Customer Analytics
• Use predictive analytics to forecast customer needs, optimize marketing efforts, and improve retention strategies.
Visualization & Insights
• AI-driven analytics dashboard that transform raw data
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Integrations
No integrations listed.
Company Information
PwC
Founded: 1998
United Kingdom
www.pwc.com/us/en/products/customer-link.html
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