Audience
Our target market are small businesses that deal with selling a product or service online.
About Paldesk
Paldesk is a live chat software that helps convert your website customers. Perfect for both marketing and sales efforts, it connects multiple channels into one single dashboard. From there, it's easy to keep track of all your real-time conversations and follow up on with ease over e-mail. Offering flexibility and a dynamic app interface, it stands out as being adaptable and customer oriented when you need it the most.
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Pricing
Starting Price:
$9 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Paldesk
Founded: 2014
United States
www.paldesk.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
Online
Paldesk Frequently Asked Questions
Paldesk Product Features
Customer Service
Alerts / Escalation
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Social Media Integration
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Surveys & Feedback
Not Supported
Help Desk
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Community Forums
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Third Party Integration
Supported
Website Visitor Tracking
Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Proactive Chat
Not Supported
Screen Sharing
Not Supported
Transfers / Routing
Not Supported