Audience
Knowledge Management solution for companies
About PTC SKD
Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. Get updated with PTC company news and learn more about Service Knowledge and Diagnostics (SKD)’s exciting new releases and vision for the future. Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry. Increased service call and dispatch avoidance by 20+ percent. Improved resolution time by 20-75 percent. Enabled real-time sharing of new solutions. Reduced diagnostic steps per call by 40 percent. Reduced service and warranty costs. Improved equipment up-time.
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Pricing
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Company Information
PTC
Founded: 1984
United States
www.ptc.com/en/products/service-knowledge-diagnostics
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Product Details
Platforms Supported
Cloud
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