Q Waits Business
Our solutions are 100% app based. This means, you can use the business app to manage lineups while your customers use their phone to check-in to your business. Open/Close queue - Let customers check-in only when you are open. Close queue temporarily but still service to already checked-in customers, without impacting their sequence. Give flexibility to your customers to check in multiple ways. In addition to app check-in, allow users to check in by sending a TEXT (SMS) to a pre-registered number. Your customers are always updated with their position in the queue and with approximate wait times. Additional notifications sent when it is their turn for your service. Manage more one than one kiosk using the same app. Redirect customers to different kiosks based on their needs. Optimize queue flow and provide service in parallel. Get to know your customers before they arrive. Define service categories and get information at the time of remote check-in.
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Qudini
By perfectly choreographing your customer experience with scheduled appointments, virtual queues and fast-track order pickup. Offer a safe, convenient and premium service that drives foot traffic, sales and loyalty, by enabling your customers to seamlessly schedule appointments for in-store services, store visits and virtual services. An online booking system built for retailers and banks. Retain walk-in customers by enabling them to join a virtual queue / digital waitlist (by phone, a host or a kiosk) and receive personalized updates while they wait to receive service or enter your store. Enable store associates to seamlessly count store occupancy across multiple devices. Drive online sales and loyalty with seamless door side and curbside pickup of online orders. Qudini enables your BOPIS to click and collect customers to check-in by phone, host or kiosk and to receive updates while your store team brings their order to them.
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Tilavon
Tilavon is salon management and point-of-sale software built specifically for nail salons and beauty businesses, rather than adapted from generic appointment-booking tools.
It runs the whole front desk in one system. Clients book online, through an embeddable widget on the salon's own website, or at the desk. Walk-ins go into a queue with technician turn rotation, so the next client goes to the right person without the front desk tracking it on paper. Checkout handles card payments, split payments, tips and tip distribution, gift cards, memberships and packages. Behind that sits client history with service notes and photos, staff scheduling and a time clock, commission tracking, inventory, and reporting on revenue, staff performance, service mix and client retention.
Owners get a web portal for reporting, settings and staff management.
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Qmatic Experience Cloud
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples:
• Better access to service with appointment booking and self check-in
• Reduced wait times and improved communication
• Increased employee productivity and efficiency with advanced staff planning tools
• Continuous improvements thanks to data analysis and customer feedback
The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more.
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