Audience
Medium sized and large enterprises
About MSM
Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software.
With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.
We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
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Integrations
No integrations listed.
Company Information
Marval Software
Founded: 1989
United Kingdom
www.marvalglobal.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
MSM Product Features
Artificial Intelligence
Chatbot
Supported
Machine Learning
Supported
Multi-Language
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
For Healthcare
Not Supported
For Sales
Not Supported
For eCommerce
Not Supported
Image Recognition
Not Supported
Natural Language Processing
Not Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Change Management
Approval Workflow
Supported
Audit Trail
Supported
Change Calendar
Supported
Change Planning
Supported
Prioritization
Supported
Release Management
Supported
Task Management
Supported
Automated Notifications
Not Supported
Compliance Management
Not Supported
Tracking & Reporting
Not Supported
Training Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
IT Management
Compliance Management
Supported
Event Logs
Supported
License Management
Supported
Software Inventory
Supported
Capacity Monitoring
Not Supported
Hardware Inventory
Not Supported
IT Budgeting
Not Supported
Patch Management
Not Supported
Remote Access
Not Supported
Scheduling
Not Supported
User Activity Monitoring
Not Supported
ITSM
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Incident Management
Audit Trail
Supported
Disaster Recovery
Supported
IT Incident Management
Supported
Incident Reporting
Supported
Root-Cause Diagnosis
Supported
Safety Management
Supported
Task Management
Supported
Ticket Management
Supported
Corrective Actions (CAPA)
Not Supported
OSHA Compliance
Not Supported
Machine Learning
Predictive Modeling
Supported
Deep Learning
Not Supported
ML Algorithm Library
Not Supported
Model Training
Not Supported
Natural Language Processing (NLP)
Not Supported
Statistical / Mathematical Tools
Not Supported
Templates
Not Supported
Visualization
Not Supported
Service Desk
CMDB
Supported
Change Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Remote Control
Supported
SLA Management
Supported
Self Service Portal
Supported
Procurement Management
Not Supported
