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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Empower your teams with AI Agents and explore next-generation efficiency. We enable deploying custom agents in no time, customized, integrated and impactful. Use customized solutions within a few days live in production via our proprietary infrastructure. Focus on your core business while we run and maintain your AI solution cost-efficient. Our agents can take over hundreds of use cases in high-stakes environments where complex reasoning and accuracy are essential. Automatically draft reference letters for your employees. Automate your Inbox based on custom labels. With Neurons, we can automate any document-related task, build agents, and process documents. Neurons are intelligent and can be seamlessly connected to other tools. With 913.ai, organizations in sectors such as insurance, logistics, legal, and beyond can accurately automate office work with the option of keeping humans in the loop for added oversight. This allows them to focus on more important work.