Audience
Customer Service and Support Teams
About Klaus
High-growth companies use Klaus to improve their customer support quality.
- Improved CSAT & efficiency metrics after the first month of usage.
- Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.
- Actionable metrics to track quality and identify issues as they arise.
- 90% time saved compared to doing reviews manually using spreadsheets.
Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.
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Our reviews SAY IT ALL ..🎤.
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Pricing
Pricing Details:
All plans have unlimited team size and are billed per user in the workspace.
All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
Free Trial:
Free Trial available.
Company Information
Klaus
Founded: 2018
Estonia / Remote
klausapp.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Online
Klaus Frequently Asked Questions
Klaus Product Features
Customer Experience
Analytics
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Trend Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Knowledge Management
Not Supported
Survey Management
Not Supported
Customer Satisfaction
Analytics
Supported
Call Reporting
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
360 Degree Feedback
Not Supported
Survey Management
Not Supported
Customer Service
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Surveys & Feedback
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Customer Success
Customer Engagement
Supported
Account Alerts
Not Supported
Account Management
Not Supported
Communication Management
Not Supported
Customer Lifecycle Management
Not Supported
Health Score
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
