Audience
Resorts, hotels, and casinos
About Go Moment Ivy
Ivy combines human expertise and automation to provide accurate and timely guest communication, freeing up hotel staff and enhancing your guest experience.
Ivy welcomes guests and personalizes their stay. Whatever your guest’s needs, Ivy can respond in under a second. Gain insight into your guest experience and operation with Ivy’s robust analytics, and manage all guest requests in one place.
Explore the many ways Ivy is communicating with guests and increasing satisfaction scores.
Other Popular Alternatives & Related Software
Kipsu
Working with over 2,700 properties, management groups, and brands, Kipsu's solution gives hotels an organized and intuitive way to communicate with guests via messaging. Team members can delegate, prioritize, and respond to guest messages from a unified inbox on any device. Research shows that guests are not impressed by chatbots. Kipsu's singular focus is to facilitate real human interaction between staff and guests, avoiding unnecessary blunders caused by automated messaging and chatbots. Kipsu elevates service professionals to the center of the guest experience. Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. Kipsu helps route front desk calls and traffic toward messaging, allowing staff to better prioritize and delegate guest requests.
Learn more
LoungeUp
Helping accommodation providers increase revenue and guest satisfaction through better guest relationship management. LoungeUp is a unified platform that collects, structures, and enriches guest data so that you can manage communications with guests on any channel, build a seamless experience, and drive guest engagement. Communicate with your guests on their favourite channels. Send the right message at the right time using our platform’s intelligence. Provide an outstanding level of service tailored to each guest.
Learn more
Agilysys Digital Marketing
Automate guest email and SMS marketing communications to stay connected with guests throughout the guest journey. Whether your message is triggered at time of reservation, check-in/out or is part of an automated campaign, you can make every communication feel personal and relevant. Provide personalized content & offers. Each guest message is tailored to the specific nature of the guest, their history, and their stay, generating both service and revenue opportunities. The easy-to-use, powerful message editor allows you to quickly create offer templates using your branding with a simple drag & drop interface that optimizes your messages for both mobile and desktop viewing. A cloud-based, intuitive PMS that allows you to focus on connecting with your guests on a personal level to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction.
Learn more
SABA Chatbot
Enhance your guest experience and streamline hotel operations through highly personalized communication using your guest’s preferred communication style. The SABA Chatbot is an automated, 360 degree, a communication platform for hotels. Our intelligent hotel chatbot uses artificial intelligence and machine learning to personalize the guest experience and drive conversations by answering guest questions, taking requests, making recommendations and helping to book hotel services. Our natural language processing algorithm will understand the intent of your guests, and respond instantly with on-brand communication. The SABA Chatbot is trained to understand the true intent of guest queries, and assess the guests sentiment to ensure a superior user experience. It will answer all guest questions and respond to service requests to ensure maximal engagement and service quality. Eliminate the anxiety of guests visiting a property where staff may not speak their language.
Learn more
Integrations
Company Information
Go Moment
Founded: 2010
United States
www.gomoment.com
Videos and Screen Captures
Other Useful Business Software
$300 Free Credits to Build on Google Cloud
Put your $300 in credit toward real workloads, then keep building with free monthly usage for 20+ products. No commitment and no charge until you upgrade.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Go Moment Ivy Frequently Asked Questions
Go Moment Ivy Product Features
Conversational AI
Intent Recognition
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Code-free Development
Not Supported
Contextual Guidance
Not Supported
For Developers
Not Supported
Multi-Languages
Not Supported
Omni-Channel
Not Supported
Reusable Components
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
SMS Marketing
2-Way Messaging
Supported
Contact Management
Supported
Mass Texting
Supported
Message Personalization
Supported
Mobile Keywords
Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Artificial Intelligence
Not Supported
MMS
Not Supported
Mobile Coupons
Not Supported
Polls / Voting
Not Supported
Shortcodes
Not Supported
Text-to-Win
Not Supported
