Audience
Companies of all sizes that use Skype for Business wanting a tool to create their own cloud hosted application
About Instant Chime
Quickly create a cloud hosted Instant Chime application – let our team do the work – typically installed and active in less than 1 day. Empower your service desk and support operations and transform your IT service desk agents into heroes. Route internal & external IM click to chat requests from your web site, or other channels, to your sales or support teams – all leveraging your Microsoft O365 subscription. Boost your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times. Connect your employees, or customers, to any agent across any location using Microsoft Skype for Business. Use your existing Microsoft Skype for Business (S4B) accounts to receive inbound service or sales requests. Web chats to S4B or S4B to S4B.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Instant Technologies
Founded: 2002
United States
www.addchime.com/index.html
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Mac
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Instant Chime Frequently Asked Questions
Instant Chime Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Incident Management
Not Supported
ITSM
Asset Tracking
Supported
Contract/License Management
Supported
Dashboard
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
Change Management
Not Supported
Configuration Management
Not Supported
Incident Management
Not Supported
Problem Management
Not Supported
