Audience
Organizations seeking a solution to offer remote support over the Internet to their customers
About Im OnCall
I'm OnCall is a cost-effective, secure online help desk software that allows organizations to offer remote support over the Internet to their customers. You can provide world-class Live-Chat support to your customers within minutes. I'm OnCall gives you private URLs for embedding into your website. Simply implement a Live-Chat button with the given URL on your website, your customers can then request to chat with an agent easily. Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times. I'm OnCall lets you set up a temporary connection to your customer's computer without any pre-installed software. You can quickly and efficiently resolve your customers' technical and IT support issues by remotely controlling their computers. Plus, your agents can log in from anywhere in the world to support your customers, saving you time and travelling cost.
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Integrations
No integrations listed.
Company Information
01 Communique
www.01com.com/imoncall-remote-help-desk/
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online
Im OnCall Product Features
Help Desk
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
Ticket Management
Not Supported
