Audience

Credit management companies in search of a tool offering real-time voice authentication and fraud prevention solutions

About Illuma

We provide frictionless voice authentication and fraud prevention for contact centers at credit unions and community banks to dramatically improve performance in three areas. Illuma is our flagship voice biometrics product, built on state-of-the-art signal processing, AI, and machine learning technologies. Our frictionless voice authentication system works in the background to rapidly and seamlessly validate the identity of callers during contact center conversations. We help community financial institutions keep fraudsters at bay and prevent account takeovers with voice biometrics technology that can’t be replicated or fooled. Our technology is purpose-built for CFIs to be affordable, effective, secure, easy to deploy, and simple to use. This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster.

Integrations

API:
Yes, Illuma offers API access
No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Illuma
Founded: 2016
United States
illuma.cx/

Videos and Screen Captures

Illuma Screenshot 1

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

Illuma Frequently Asked Questions

Q: What kinds of users and organization types does Illuma work with?
Q: What languages does Illuma support in their product?
Q: What kind of support options does Illuma offer?
Q: Does Illuma have an API?
Q: What type of training does Illuma provide?

Illuma Product Features

Fraud Detection

Custom Fraud Parameters Not Supported
Pattern Recognition Not Supported
For Banking Not Supported
For Insurance Industry Not Supported
Investigator Notes Not Supported
Check Fraud Monitoring Not Supported
Internal Fraud Monitoring Not Supported
Access Security Management Not Supported
Transaction Approval Not Supported
For eCommerce Not Supported
For Crypto Not Supported