Audience
Companies seeking a video/audio recording system with desktop screen capturing solution
About Globitel Retail Quality Management (RQM)
RQM is a Video/Audio recording system with desktop screen capturing during the interaction between the customer and customer service representative to monitor the behavior of the representative or the employee with web interface to manage the system, view and evaluate the saved transactions. One of Globitel’s unique features is that the solutions offered can be customized, and additional functionalities can be added flexibly upon new requirements. This is especially important for new services where the business model is bound to alter from the original inception. The flexibility in change in these situations can be the deciding factor in the success or failure of the service. RQM is built on an open architecture and modular design, which makes the scalability more feasible. Expansion in recording capacity can be easily done by stacking software and hardware components. In a multi-site environment, new locations can be supported through the distributed architecture that RQM is built on.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Globitel
Founded: 1996
Jordan
www.globitel.com/retail-quality-management-system/
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online
Globitel Retail Quality Management (RQM) Frequently Asked Questions
Globitel Retail Quality Management (RQM) Product Features
CRM
Calendar/Reminder System
Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Call Logging
Not Supported
Lead Scoring
Not Supported
Quotes / Proposals
Not Supported
Territory Management
Not Supported
