Audience
Companies of all sizes looking for an Issue Tracking platform
About Countersoft Gemini
Gemini can provide a solution to any number of scenarios you have. With our unique project templates Gemini can adapt the user interface and speak your project's taxonomy. The workspace feature allows you to focus on the data that really matter. Gemini's Issue Tracking removes the need to micro-manage the processing of issues and communication around them. You control what information is captured, the workflow and notifications. Bugs are natural part of software development, Gemini Bug Tracking helps you track, manage and resolve them faster. Integrated Testing allows you to make sure that those bugs won't come back. SCRUM, Kanban or whatever agile methodology you use Gemini has it all. Powerful sprint progress reports allows you to make sure that you will not miss your due date and upset your customers. With Gemini your help desk function is fully integrated with the rest of your organization so that the management of problems is no longer a problem for you.
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Pricing
Starting Price:
$10 per user per month
Company Information
CounterSoft
Founded: 2003
United Kingdom
www.countersoft.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Support
Phone Support
Online
Countersoft Gemini Frequently Asked Questions
Countersoft Gemini Product Features
Bug Tracking
Backlog Management
Supported
Filtering
Supported
Issue Tracking
Supported
Task Management
Supported
Ticket Management
Supported
Workflow Management
Supported
Release Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Live Chat
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Knowledge Base
Not Supported
Project Management
Agile Methodologies
Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
Traditional Methodologies
Supported
Budget Management
Not Supported
Milestone Tracking
Not Supported
Portfolio Management
Not Supported
Task Management
Create Subtasks
Supported
Gamification
Supported
Mobile Access
Supported
Percent-Complete Tracking
Supported
Progress Tracking
Supported
Recurring Tasks
Supported
Reporting/Analytics
Supported
Spreadsheet View
Supported
Task Board View
Supported
Task Planning
Supported
Task Scheduling
Supported
Task Tracking
Supported
Time Tracking
Supported
To-Do List View
Supported
Collaboration
Not Supported
Gantt Charts
Not Supported
