Audience

Companies searching for a solution to manage and improve their operations

About FootPrints

Free up your service desk agents to prioritize the issues that matter, and leave the routine tasks to FootPrints. Whether it’s email or automated workflows for approvals and ticket routing, be confident knowing FootPrints is working without the need for intervention. Proven fast time to value, out-of-the-box best-practice templates, flexible licensing options, and minimal hardware requirements make FootPrints the service management solution of choice. Go above and beyond service desk basics with easy to configure integrations, and the ability to adopt processes as your organization grows. FootPrints gives you the ability to provide solutions for project management, bug tracking, HR, facilities, and more, in one application.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

BMC Helix
Founded: 2025
United States
www.footprintsservicedesk.com/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

FootPrints Frequently Asked Questions

Q: What kinds of users and organization types does FootPrints work with?
Q: What languages does FootPrints support in their product?
Q: What kind of support options does FootPrints offer?
Q: What other applications or services does FootPrints integrate with?
Q: What type of training does FootPrints provide?
Q: Does FootPrints offer a free trial?

FootPrints Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Service Desk

Change Management Not Supported
Self Service Portal Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Mobile Access Not Supported
Incident Management Not Supported
SLA Management Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
CMDB Not Supported