Audience

Companies requiring a multichannel support platform to boost customer satisfaction

About Desk360

High efficiency, detailed reporting, advanced features, and always at the best prices. The best ones are using Desk360 to provide a stellar customer experience. Decide on the look and feel of Desk360’s customizable chat bubbles, and reach more customers by creating push messages. WhatsApp, Facebook, email, contact forms, live chat, and many more! Speed up the process by gathering all messages on a single page. Manage your workflow effortlessly with the smart ticket assignment, messaging between teammates, and ticket management between teams. Desk360's support screen has been designed to save you time. With quick answers, special notes, and many more features, enjoy an unrivaled experience with Desk360. Check out the free forever plan that comes with all the must-have features and essential channels. Import your ticket history data into Desk360 and activate your 6-month free subscription. Newly established companies, you can grow your business with our 3-month free offer.

Pricing

Starting Price:
$24 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Desk360 offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Desk360
United States
desk360.com

Videos and Screen Captures

Desk360 Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online

Desk360 Frequently Asked Questions

Q: What kinds of users and organization types does Desk360 work with?
Q: What languages does Desk360 support in their product?
Q: What kind of support options does Desk360 offer?
Q: What other applications or services does Desk360 integrate with?
Q: Does Desk360 have an API?
Q: What type of training does Desk360 provide?
Q: Does Desk360 offer a free trial?
Q: How much does Desk360 cost?

Desk360 Product Features

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported