Audience
Businesses and companies in search of a solution to improve their most relevant metrics
About DEEP.assist
Our product DEEP.assist is built for customer care and IT-Service Management. Most business processes start with a custom message. DEEP.assist understands the meaning of that message and extracts the relevant information. For channels like email or fax, fully automated business processes can be put in place with automation rates of up to 100%. For direct channels like phone or live chat, agents are assisted in real-time by DEEP.assist. We basically understand ALL of your customer requests, simple or complex, on EVERY channel. We can reduce the TOTAL cost of ALL customer interaction in your organization by 30%-50%. Any questions? We dramatically improve north star metrics in customer care by understanding the content of every customer communication. Independent from channel and articulation. We improve your most relevant metrics. It doesn't stop there. Understanding the meaning of customer communication creates a universe of opportunities.
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Integrations
No integrations listed.
Company Information
DeepSearch
Austria
www.deepsearch.at/product/
Videos and Screen Captures
Product Details
Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online
DEEP.assist Product Features
Customer Service
Knowledge Base
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Data Analysis
Text Analytics
Supported
Data Discovery
Not Supported
Data Visualization
Not Supported
High Volume Processing
Not Supported
Predictive Analytics
Not Supported
Regression Analysis
Not Supported
Sentiment Analysis
Not Supported
Statistical Modeling
Not Supported