Audience
Call centers and sales teams that need a speech analytics platform
About Contact Cubed
We are a speech analytics company that unlocks the hidden insights that are buried within your call recordings. Our automated AI driven platform keeps the spotlight on 100% of your customer interactions. Stop flying blind - see what's hiding in your calls by scheduling a demo today. Our seamlessly integrated solution analyzes 100% of your calls using our proprietary speech & voice analytics platform. Your internal processes & goals with the power of industry specific C.I and cutting edge A.I. is our recipe for your success. Whether you're looking to increase conversion, improve NPS or just simply create call efficiency, we are your all in on solution. Every industry from collections, insurance, sales through banking has its own nuances, language, normalcy and we cover them all. Our dedication to optimizing the call center management experience solves it from every angle from simplest to complex.
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Integrations
No integrations listed.
Company Information
Contact Cubed
United States
www.contactcubed.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
In Person
Support
24/7 Live Support
Online
Contact Cubed Product Features
Call Center
Call Logging
Supported
Escalation Management
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Speech Analytics
Automatic Transcription
Supported
Call Recording
Supported
Predictive Analytics
Supported
Self-Service Search
Supported
Call Center Management
Not Supported
Customer Experience Management
Not Supported
Data Security
Not Supported
Natural Language Processing
Not Supported
Sentiment Analysis
Not Supported
Surveys & Feedback
Not Supported
