CommTRACK CLM

Toma is an AI platform that builds personalized voice agents tailored for automotive dealerships, automating high-value tasks such as appointment booking, customer inquiries, parts requests, recall scheduling, and more, aiming to act as a virtual team member that never stops working. The system supports full-store receptionist capabilities by handling inbound calls 24/7, rescheduling and confirming service appointments, transferring calls when needed, and escalating complex issues. It also proactively launches outbound campaigns (e.g., recall alerts), sends appointment reminders to reduce no-shows, and captures detailed caller context like vehicle data or part numbers to relay to staff. Toma integrates with dealership software to pull real-time data, enabling natural, low-latency conversations grounded in the dealer’s actual inventory, service offerings, and workflows.

DealerAI offers a Multi-Agent Generative System (MAGS) tailored for car dealerships, enabling the creation of custom AI agents for sales, service, parts, and finance functions. These agents power chatbots, voice AI, and follow-up systems that work 24/7 across channels (website chat, SMS, email, social), capturing inquiries, qualifying leads, booking appointments, and warming cold leads. It integrates deeply with a dealership’s CRM, inventory, booking system, and data sources to deliver seamless operations. DealerAI features Smart Inventory Matching (Fuse Inventory) to connect buyers with the right vehicles across stores. Its REACH module automates multi-channel follow-ups to re-engage leads. Voice AI capabilities allow natural conversation that instills trust and drives conversions. The system is built for scalability and security, with enterprise-grade architecture that handles high volumes and rollout across multiple rooftops.