Audience

Mid-sized companies to enterprise in all industries

About CommBox

The future of customer communications. The intelligent customer communication center for live and automated interactions. Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them. Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features. Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools. One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.

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Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

CommBox
Founded: 2013
Israel
commbox.io

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support

CommBox Frequently Asked Questions

Q: What kinds of users and organization types does CommBox work with?
Q: What languages does CommBox support in their product?
Q: What kind of support options does CommBox offer?
Q: What other applications or services does CommBox integrate with?
Q: What type of training does CommBox provide?

CommBox Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
IVR / Voice Recognition Supported
Outbound Call Center Supported
Real-time Chat Supported
Reporting/Analytics Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Not Supported
Manual Dialer Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Email Integration Supported
Multi-Channel Communication Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Ticket Management Supported
Community Forums Not Supported
Document Storage Not Supported
IT Asset Management Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported
Service Level Agreement (SLA) Management Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Proactive Chat Supported
Third Party Integration Supported
Transfers / Routing Supported
Geo Targeting Not Supported
Offline Form Not Supported
Screen Sharing Not Supported
Website Visitor Tracking Not Supported

CommBox Verified User Reviews

Write a Review
  • A CommBox User
    Sales and Marketing Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful Multi-Channel support tool"

    Edited 2022-11-13

    Pros: Best for sales and support team. Easy-to-approach leads using its leads management functionality. The user interface is very appealing in my usage. Omnichannel homepage for Email, ChatBot and other social media platforms. Timeline tracking for open support tickets.

    Cons: Support number forwarding to specific departments is not possible.

    Overall: I loved that CommBox comes with a multi-beneficial feature that helps to give customer support and to approach leads. It is based on omnichannel support. Overall, I suggest this if you need something reliable and robust for your help desk need.

    Read More...
  • A CommBox User
    Customer experience manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great omnichannel software"

    Posted 2020-05-16

    Pros: Smart agent routing, and wonderful AI chatbot. I like the fact that you can connect any communication channel you like from the modules store it's very easy and friendly to use.

    Cons: Only for really large businesses. It seems like it doesn't really fit small businesses.

    Overall: It's been a pleasure working with CommBox. The software is a real important one in our organization. Many features and advanced automation modules that help you scale.

    Read More...
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