QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
Learn more
Fathom is an AI notetaking platform that records, transcribes, summarizes, and organizes meetings so users can stay focused on the conversation. The platform supports bot-based and bot-free capture, giving individuals and teams flexible ways to capture meeting notes. Fathom provides accurate transcripts, instant summaries, action items, follow-up details, and searchable meeting history. Users can ask questions across meetings, monitor key topics, and turn conversations into next steps for sales, customer success, marketing, and internal teams. Fathom integrates with tools such as Google Meet, Zoom, Microsoft Teams, Gmail, Slack, Salesforce, HubSpot, Notion, Asana, ChatGPT, Claude, Zapier, and public API or MCP workflows. Built for teams and individuals, Fathom helps reduce meeting admin, improve follow-through, and keep important decisions visible.
Learn more
The Manual Works Prompter
The Manual Works Prompter is a tiny standalone, no-install HTML application which turns any PC into a 'prompter' just like the TV, radio, and public speaking 'pros' use. Do you ever need to read a script of any sort, for any reason? Would you find it easier if the script scrolled 'before your very eyes' just like a professional 'teleprompter' or 'autocue' device? Then The Manual Works Prompter is for you! The Manual Works Prompter loads, edits, and saves scripts as simple text files (TXT files). All you need to do is remember to save or move them to the SAME directory as the Prompter HTA file (the so-called Prompter directory). For the adventurous or those experienced in HTML, you can include several HTML tags which the Prompter will honor when the script is displayed! Full details are in the supplied documentation. The Manual Works Prompter comes in two versions, a MINI prompter designed for general use, and a video prompter which is full-screen.
Learn more