Audience
Businesses searching for a solution to improve their customer services and increase sales
About CFN Insight
Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We help companies place customers first – and do so with a sense of urgency. Every customer touchpoint is an opportunity to delight or disappoint a customer, so knowing what is working and not working for your customers is key to your success. Both B2B and B2C organizations who adopt our program see higher revenue, better retention rates and improved margins. Using our proven data-driven approach, we’ll help you identify the biggest drivers of churn and customer pain points to then develop actionable opportunities that drive financial and CX results. CFN Insight is the leader in customer journey mapping software with the most advanced visualizations, reporting, action scorecards, dashboards, and insights available.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Clarivate
Founded: 2016
United Kingdom
clarivate.com/customer-experience-services/
Videos and Screen Captures
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
CFN Insight Frequently Asked Questions
CFN Insight Product Features
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Customer Satisfaction
Analytics
Supported
Feedback Collection
Supported
360 Degree Feedback
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Survey Management
Not Supported
Customer Success
Communication Management
Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Health Score
Supported
Usage Tracking / Analytics
Supported
Account Alerts
Not Supported
Account Management
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Win / Loss Analysis
Not Supported