Audience
Customer service and sales teams across banking, credit unions, insurance, healthcare, mental health, education, e-commerce, automotive and RV dealerships, and government.
About ChatBeacon
ChatBeacon is a live chat and conversational AI platform for customer service and sales, developed by SmartMax Software, Inc. Connect with customers through live chat, SMS, co-browsing, and video, with guided chatbots and workflow automation to support your team.
Keep conversations fully human, give operators AI assistance, or introduce customer-facing AI at your own pace. Aria AI agents answer routine questions; AI Escalation brings in a live operator with conversation context. Cue helps operators find relevant answers, while Recall CRM brings forward information from earlier interactions.
Choose Cloud, Dedicated Private Cloud, or On-Premise deployment to fit your organization's requirements. ChatBeacon serves businesses, financial institutions, government agencies, and support teams across industries, with U.S.-based product support and dedicated account management for every customer. No per-AI-resolution fees.
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2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
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Pricing
Starting Price:
$39/operator/mo
Pricing Details:
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial:
Free Trial available.
Company Information
SmartMax Software, Inc.
Founded: 2005
United States
www.chatbeacon.ai/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
iPhone
iPad
On-Premises
Training
Documentation
Live Online
Support
Phone Support
Online
ChatBeacon Frequently Asked Questions
ChatBeacon Product Features
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Inline Media / Videos
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Geo Targeting
Not Supported
