Sobot
Sobot is an omnichannel customer service platform for organizations that manage support across digital and voice channels. It brings together a shared service workspace with ticketing, live chat, contact-center capabilities, customer and conversation management, knowledge resources, workflow automation, and AI-powered customer-service agents and chatbots. Teams can use it to handle inquiries, route and respond to cases, automate common interactions, and support customers across web messaging, social and messaging channels, and e-commerce touchpoints. The product also offers APIs and deployment options for organizations with different technical and operational requirements. Sobot is intended for customer-support and contact-center teams, including businesses serving online retail and other customer-facing sectors, that need to coordinate agents and automated service in one system.
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Praxistence CRM
Praxistence is a customer relationship management (CRM) platform for teams that manage leads and customer conversations through calls and follow-ups. It brings lead, customer, and conversation information together, helping users keep activity in one place rather than relying on scattered tools. The workflow is built around calling teams, from an initial call through subsequent follow-ups, so team members can keep track of ongoing conversations and next steps. Praxistence can be paired with Clio AI, BizzBuzz Creations’ AI voice agent, to coordinate calls and follow-up activity. The product is intended for organizations whose sales or service work depends on repeated lead contact, including calling and follow-up teams. It provides a shared CRM workspace for managing lead relationships and continuing customer interactions.
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wCRM
wCRM is an open-source WhatsApp CRM and shared team inbox for organizations that manage customer conversations through WhatsApp. It brings sales and support conversations into a common workspace, where teams can organize leads and customer records, coordinate replies, and keep follow-ups together. Designed for startups, small businesses, sales teams, and agencies, wCRM supports day-to-day management of incoming questions, customer support exchanges, and sales conversations. Teams can use it to collaborate on responses, keep customer communication organized, and manage follow-up workflows alongside lead information. By bringing team conversation handling and CRM-style lead organization together, wCRM is intended to help organizations manage WhatsApp-based customer communication from one place.
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CrucialCRM
CrucialCRM is a cloud-based customer relationship management platform for small and midsize businesses, sales teams, agencies, and service providers. It combines contact and deal management with multi-pipeline Kanban boards, shared inboxes, email campaigns, social publishing, appointment booking, workflow automation, and reporting. Teams can track customer activity and follow-ups on contact timelines, coordinate conversations, schedule social content, create booking pages, and manage campaigns in one workspace. AVA, CrucialCRM’s AI assistant, supports lead research and qualification, outreach drafting, and CRM updates. The platform also connects with calendar services and social networks, and offers customizable workflows for routine sales and marketing tasks.
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