Audience
Companies in need of a performance management platform
About Aspect Performance
In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Aspect Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching.
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Key capabilities / benefits include:
• Unified OKR and goal management with AI-assisted creation and alignment
• Real-time dashboards to track performance and surface risks early
• Engagement, feedback, and recognition embedded into daily workflows
• Performance / development
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Aspect, an Alvaria Brand
United States
aspect.com
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