Audience

IT support teams searching for an advanced Help Desk solution

About Anakage

Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate your high volume processes. With our Cobots we empower users to solve their machine and application related problems themselves. Our Cobots can be designed like intelligent agents. Agents can monitor endpoints, keep an eye and act proactively. They can deploy our Cobots on needed endpoints to solve issues even before user notices it. The complexity and size of systems are increasing. You can support greater number of users and environment compliance without needing more support agents.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Anakage
India
anakage.in

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Product Details

Platforms Supported
Cloud

Anakage Frequently Asked Questions

Q: What kinds of users and organization types does Anakage work with?
Q: What languages does Anakage support in their product?

Anakage Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

IT Service

Self Service Portal Not Supported
Knowledge Management Not Supported
Ticket Management Not Supported
Service Catalog Not Supported
Release Management Not Supported
Incident Management Not Supported
Service Reporting Not Supported
IT Asset Management Not Supported
Contract Management Not Supported