Audience
Large enterprises and brands looking for a solution to handle customer support, sales, and service across multiple channels with enterprise-grade reliability and compliance
About Alorica
Alorica Digital Platforms is a suite of cloud-based customer-experience solutions that blends advanced AI-powered automation with human support to deliver scalable, secure, and high-performance digital customer service. It supports omnichannel interactions, voice, chat, email, and more, via a full-stack Contact Center as a Service (CCaaS) architecture, enabling seamless migration to cloud-native contact centers while incorporating intelligent routing, self-service automation, and analytics-driven optimization. It includes features such as multilingual conversational AI (e.g., real-time voice translation and natural-language chat), automated self-service support, speech and text analytics, and AI-assisted agent support to reduce average handle time, improve response quality, and enable consistent, personalized service across channels.
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Pricing
Starting Price:
Free
Free Version:
Free Version available.
Integrations
Company Information
Alorica
Founded: 1999
United States
www.alorica.com/digital-platforms
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