Audience

Manufacturers and suppliers in search of a solution to build direct, loyalty‑focused connections with customers by rewarding engagement, personalizing experiences, and managing loyalty programs seamlessly

About 1CX

1CX empowers manufacturers and suppliers to better engage customers via a comprehensive customer experience and loyalty management system. They can establish VIP clubs, offer premium deals, and enhance personalization through behavioral mechanisms. It supports strong ecommerce capabilities and offers a variety of online shopping options alongside existing distribution and sales channels. It enables rewarding customers for using products, writing reviews, or referring friends, supporting long‑term brand loyalty. Benefits include increased brand awareness through positive reviews, reinforced customer loyalty by optimizing experience, smoother shopping processes that boost satisfaction and repeat purchases, and expanded reach through engaging experiences that attract potential customers. Main functions cover account management, point accumulation and gift redemption, supplier management, point‑redemption programs, order management, etc.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

HQSOFT
Founded: 2006
Vietnam
hqsoft.com.vn/en/solution-en/1cx-the-no-1-customer-experience-platform/

Videos and Screen Captures

1CX Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

1CX Frequently Asked Questions

Q: What kinds of users and organization types does 1CX work with?
Q: What languages does 1CX support in their product?
Q: What kind of support options does 1CX offer?
Q: What type of training does 1CX provide?
Q: Does 1CX offer a free trial?

1CX Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported