Best Issue Tracking Software for Startups of 2026

Freshservice

Freshworks

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

2,139 Ratings

Starting Price: $19/agent/month

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Zendesk

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

7,958 Ratings

Starting Price: $25/agent/month

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ClickUp

ClickUp handles issue tracking with the depth of dedicated bug trackers and the flexibility of a full work platform. Log issues via forms, email, or integrations. Custom fields capture severity, environment, reproduction steps, and affected versions. Board views visualize issue status at a glance. Automations route issues to the right team, escalate by priority, and notify stakeholders on resolution. Link issues to sprints, epics, and releases. Dashboards track resolution time, backlog age, and team throughput. From software bugs to customer support tickets to internal requests, ClickUp tracks every issue to resolution.

18,385 Ratings

Starting Price: $7/user/month

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Zoho Projects

Zoho

Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices.

1,889 Ratings

Starting Price: $4/user/month

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Project Insight

Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. Streamline workflows, automate processes, enhance collaboration, and capture project data points from all your teams and systems in one central command center so you can make confident decisions about business. Manage work at the project, program or portfolio levels and integrate with the tools you already use, including Azure DevOps, Jira, Microsoft, Salesforce, and ServiceNow, and HubSpot to eliminate the need to manually key in data across teams. With the most views of any project management platform, teams can keep tabs on assignments, status, risks, resources, capacity, schedules, budgets, and more. Project Insight also offers free view only seats for clients. The power of AI can be used to assign action items after meetings, predict future capacity, balance workloads, & select the right resources.

122 Ratings

Starting Price: Free

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Freshdesk

Freshworks

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

32 Ratings

Starting Price: $29/month/user

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SysAid

SysAid Technologies

Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.

106 Ratings

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Bordio

Bordio is a comprehensive project management software that integrates team management software, task management tools, and a project planning calendar all in one platform. It brings together everything teams need to get their work done, from setting up projects with a project planner and organizing tasks on a kanban board, to collaborating with team members using a task board. The platform provides a clear view of what needs to be done each day with its online calendar, making overwhelming to-do lists a thing of the past. With features for scheduling tasks on specific days and keeping track of progress with color-coded statuses, Bordio keeps teams focused and acts as an effective project tracker and task tracker. You can invite guests like clients or freelancers into projects at no extra cost and work together seamlessly. The inclusion of a team task planner and team tracker ensures that every member’s efforts are synchronized and visible.

58 Ratings

Starting Price: $5.99 per user per month

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Issuetrak

For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!

40 Ratings

Starting Price: $27/month per agent

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Asana

Asana is a collaborative work management platform that brings teams, projects, and goals together in one centralized workspace. It helps organizations plan, track, and deliver work more efficiently by connecting daily tasks to strategic objectives. With built-in AI capabilities, Asana reduces manual effort by automating updates, surfacing insights, and keeping work on track. The platform supports teams of any size, from small businesses to large enterprises, across a wide range of use cases. Asana integrates with over 300 popular business tools, making it easy to fit into existing workflows. Strong security, compliance options, and Asana Gov make it suitable for regulated industries and government agencies. Trusted by a majority of Fortune 100 companies, Asana is designed to scale as organizations grow.

97 Ratings

Starting Price: Free

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nTask

nTask is an online project management platform, known for pioneering simplified work management. The platform helps to get more done while meeting all of the quality standards of industries. nTask is extensively customizable, and one of the most affordable in the industry. nTask is designed for all-sized teams and industries. Over 200,000+ companies trust nTask globally for managing campaigns, sprints, product development, inventory, clients, company goals & targets, and much more. nTask enables faster project completion through one platform that enables all team members to work efficiently without shuffling through multiple apps and has all the tools necessary for project management, such as custom fields, financial summary, task management, risk management, issue tracking, Gantt charts, Kanban boards, team collaboration, documents sharing, to-do lists, project planning, resource allocation, time tracking, timesheets module, roles/permissions, and workspace customizations

55 Ratings

Starting Price: $3 per user/month

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Zoho Desk

Zoho

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

17 Ratings

Starting Price: $12.00 per user per month

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Tidio

Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.

16 Ratings

Starting Price: $0

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LiveHelpNow

• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more. • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companies

15 Ratings

Starting Price: $21.00/month/user

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Userback

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.

10 Ratings

Starting Price: $29 per month

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Jira Service Management

Atlassian

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

6 Ratings

Starting Price: $20 per user per month

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TeamSupport

TeamSupport LLC

TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort.

5 Ratings

Starting Price: $50.00/month/user

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Bugasura

Bugasura is a Customer-Focused Agentic QA platform for QA, product, and engineering teams that want testing connected to real customer, product, and business context, not just faster test case generation. The platform brings Requirements Management, Test Management, Bug Tracking, Knowledge Base, reports, integrations, and team collaboration into one workspace. Teams create and manage requirements, generate requirements with AI, organize test cases with tags and categories, run functional and API test cycles, link bugs directly to test cases, and track execution through real-time reports. Testpert, Bugasura's AI-powered sprint intelligence layer, detects missing requirements, analyzes risk, enriches coverage, and supports release decisions. World of Asuras adds specialized AI testing agents, in early access. Connects with Jira, GitHub, Slack, Linear, Asana, Confluence, Zendesk, and more, plus an MCP server for Claude and Cursor. Free forever for unlimited users.

4 Ratings

Starting Price: Free Forever

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TestCaseLab

Designed to streamline your QA process. Manage test cases, boost team collaboration, and track every step of your testing journey. 🌟 Key Features: ✓ Unlimited Users ✓ Unlimited Projects ✓ Trusted by 300+ Software Development Companies ✓ GDPR Compliance ✓ 24/7 Accessibility ✓ Live Chat Support About Us Born from the needs of QA engineers at Gera-IT, our Ukrainian SaaS cloud solution was created in 2016 to solve the very challenges we faced on our projects. Why Choose TestCaseLab: ✅ Simplify Your Workflow and say goodbye to spreadsheets. ✅ Budget-Friendly. Pay only for the test cases you need. ✅ Speed up your QA process with intuitive features. ✅ No more needless clicks or confusing navigation with a user-friendly interface. ✅ Modify test cases on the fly during testing. ✅ Connect with your favorite tools (Redmine, Jira, Pivotal, YouTrack, Asana, Trello, Mantis, GitHub). Ready to take your QA testing to the next level? Visit our website to learn

3 Ratings

Starting Price: $40.00/month

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BugHerd

Splitrock Studio Pty Ltd.

BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- 🌟BugHerd works in 3 easy steps:🌟 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.

2 Ratings

Starting Price: 14 Day Free Trial

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Canfigure

Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.

2 Ratings

Starting Price: $2000 per year

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HappyFox

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.

2 Ratings

Starting Price: $9/agent/month

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aqua cloud

aqua cloud GmbH

aqua is an AI-powered advanced Test Management System designed to make the QA process painless. It is ideal for enterprises and SMBs across various sectors, although aqua was initially designed specifically for regulated industries like Fintech, MedTech and GovTech. aqua cloud helps to: - Organize custom testing processes and workflows, - Run testing scenarios of any complexity and scale, - Create extended sets of test data, - Ensure thorough insights with rich reporting capabilities and - Go from manual to automated testing smoothly. Additionally, it includes a unique feature called “Capture," which transforms the process of documenting and reproducing bugs into a 1-click action. aqua integrates with all the most popular issue trackers and automation tools like JIRA, Selenium, Jenkins and others. REST API is also available. aqua's streamlines testing and saves your QA team up to 70% of time, enabling you to deliver high-quality software and releases x2 faster!

2 Ratings

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HelpDesk

HelpDesk.com

HelpDesk is a ticketing solution designed to improve the efficiency of your customer support teams. This intuitive platform simplifies interactions between your agents and customers, making every customer interaction an opportunity to deliver standout service. HelpDesk has advanced features that streamline workflow and facilitate quick and accurate responses. HelpDesk protects your data and customers' trust through top-tier 256-bit SSL encryption. It ensures that all interactions meet the highest standards of confidentiality and integrity.

2 Ratings

Starting Price: $29 per user per month

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GLPI

TECLIB

GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventory

1 Rating

Starting Price: €19/month/user

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Alloy Navigator

Alloy Software

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

1 Rating

Starting Price: $19.00/month/user

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Kayako

Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.

1 Rating

Starting Price: $9.00/month/user

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Sentry

Sentry is an application monitoring and observability platform that helps developers identify, diagnose, and resolve software issues across web, mobile, backend, and AI-powered applications. Designed with a developer-first approach, the platform combines error monitoring, performance tracing, logs, session replay, profiling, metrics, and uptime monitoring into a unified environment connected by a single trace. Sentry enables engineering teams to quickly move from issue detection to root cause analysis and remediation, providing deep visibility into application behavior and user experiences. Its AI-powered debugging capabilities help developers identify underlying causes, generate fixes, and prevent regressions before code reaches production.

1 Rating

Starting Price: $29/month

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Wix Answers

WixAnswers.com

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.

1 Rating

Starting Price: $80/month/per user

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Squadcast

Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, centralize SLO dashboards, unify internal and external SLIs and automate incident resolution and knowledge base creation with Squadcast Actions. Adopt world-class site reliability practices with a centralized SLO dashboard to view your system health. Anticipate incidents before they occur and respond proactively. The first step towards doing better incident management is adding enough context to incidents while they get detected. With Squadcast, discover everything you need, to take action and achieve best-in-class MTTD with highly configurable features like alert deduplication and tagging.

1 Rating

Starting Price: Free

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Best Issue Tracking Software for Startups

Compare the Top Issue Tracking Software for Startups as of October 2026

What is Issue Tracking Software for Startups?

Freshservice

Zendesk

ClickUp

Zoho Projects

Project Insight

Freshdesk

SysAid

Bordio

Issuetrak

Asana

nTask

Zoho Desk

Tidio

LiveHelpNow

Userback

Jira Service Management

TeamSupport

Bugasura

TestCaseLab

BugHerd

Canfigure

HappyFox

aqua cloud

HelpDesk

GLPI

Alloy Navigator

Kayako

Sentry

Wix Answers

Squadcast

Best Issue Tracking Software for Startups

Compare the Top Issue Tracking Software for Startups as of October 2026

What is Issue Tracking Software for Startups?

Freshservice

Zendesk

ClickUp

Zoho Projects

Project Insight

Freshdesk

SysAid

Bordio

Issuetrak

Asana

nTask

Zoho Desk

Tidio

LiveHelpNow

Userback

Jira Service Management

TeamSupport

Bugasura

TestCaseLab

BugHerd

Canfigure

HappyFox

aqua cloud

HelpDesk

GLPI

Alloy Navigator

Kayako

Sentry

Wix Answers

Squadcast

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