Best Help Authoring Tools in Australia

Folge - is a fast tool for creating step-by-step guides, tutorials, lessons and documentation. It is a desktop tool to capture steps with every click of the mouse, customize screenshots, create annotations, and generate the final guide in HTML, Word Document, PDF, PowerPoint slides, and more. This app is suitable for anyone who wants to help others easily navigate products, applications, training, tasks, or any process. The whole process is as easy as following: - Take screenshots of apps, any selected area on your desktop or fullscreen. Pause, adjust, and resume. Screenshots with every click. - Give each step a name and description. Reorder them, hide them, and add new ones on the fly. Organize guides in projects. - Bring more details to screenshots by adding shapes, arrows, lines, and text. Blur out sensitive information. Add step icons for multi-step instructions. - Export with one click to simple HTML, ready to be published to your help desk, rich HTML, PDF, and more

FlowShare is a Windows-native process documentation tool that runs locally in the background, capturing every action across desktop apps, browser tools, and systems like SAP GUI, then generates a branded, step-by-step guide your staff can use to train themselves. Documentation that used to take days now takes hours. No manual screenshotting or writing, just consistent, professional guides no matter who creates them. Export to PDF, Word, HTML, PowerPoint, or publish directly into Confluence and SharePoint. FlowShare Assist, our AI-powered assistant, gives end-users 24/7 instant help, guiding them through troubleshooting independently. The FlowShare Portal is a central knowledge hub, making every guide searchable and instantly accessible, no installation required to browse. 7-day free trial, plans from €39/user/month. getflowshare.com

ClickHelp is an AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly on their portal. ClickHelp requires no installation, runs in a web browser, and is accessible from anywhere in the world. Supports Mac OS, Windows, Linux platforms. Here is how ClickHelp makes your tech writing more effective: * Easy to use WYSIWYG topic editor, as well as HTML source mode * Single-sourcing and content reuse * Simple customization * In-depth analytics and reporting * Readability scores and metrics * Easy importing and exporting. (Import from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. export to CHM, HTML5 Web Help, PDF, DOCX, etc.) * Translation ecosystem for multi-language documentation * RTL language support * Audit trail and IP Allowlist * 2FA * MCP server * Multi-site setup Integrations: Zapier, Google Analytics, Google Search Consol

RWS is the global leader in content management and translation technology and services — more than 80 of the top 100 global companies work with us. Tridion Docs is our DITA-based Component Content Management System (CCMS). It allows you to optimize and automate complex content processes at scale and with confidence. You can author, review, localize, manage and deliver information using structured content and AI to create technical documentation, policies, procedures and other types of critical and regulatory content. Tridion Docs also enables easy information discovery and automated delivery of the right information to the right recipient using AI-driven recommendations, so employees, business partners and customers gain easy access to the information they need in the moment. Outperforming the competition Independent analyst firm, Ars Logica, scrutinised Tridion Docs’ performance and found it outperformed the competition in 8 of 11 categories.