Best Conversation Intelligence Software for Cloud

Conversation intelligence is only useful if it acts on what it finds. Dialpad goes beyond transcripts and sentiment scores — its Agentic AI reasons through every voice and digital interaction, connecting insights across 775M+ AI recaps and counting into intelligence that compounds over time. That means sharper coaching, faster resolution, and fewer silos between what's said and what gets done. All governed by Dialpad's Guardian layer, so insight turns into secure, trusted action at enterprise scale.

Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.

Aviso has over six years of predictive AI modeling expertise proven at Fortune 500 ($5B+ scale) as well as high-growth business leaders. Aviso’s predictive forecasting delivers 98%+ accuracy, flexibility across net new and renewal business models, and deep enterprise customization. Aviso’s unified forecasting blends the best of human and AI judgments with the most sophisticated global roll up forecasting in the industry, helping sales reps, managers, and VPs of Sales focus on what lies ahead and drive timely team actions. Aviso is also the only tool on the market to predict run rate business. Get insight into all deals called in and out of forecast with Deal Level Forecasting. Audit your trail of judgment applied across all levels of management (roles, deal amounts, CRM fields). Immediately see discrepancies and address disagreements between members of your sales team on whether a deal is in or out of forecast.

CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes.

Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts.

Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.